Privacy Policy
of cae444

When you interact with the cae444 platform — whether by registering an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal data. The collection of this data is necessary for us to deliver our services safely, legally, and effectively to players across Bangladesh.

Registration and Identity Data. When you create a cae444 account, we collect your full legal name, date of birth, gender, national identity number (NID), and a copy of your government-issued photo identification. This data is required to verify your identity in accordance with our Know Your Customer (KYC) obligations and to ensure that only adults aged 18 and above access our betting and gaming services.

Contact and Communication Data. We collect your registered mobile phone number, email address, and residential address. If you contact our support team via live chat, email, or any other channel, we retain records of those communications, including the content of your queries and our responses.

Financial and Transaction Data. For every deposit and withdrawal you make on cae444, we record transaction amounts, dates, times, payment method references (such as your bKash or Nagad wallet number), and transaction status. We do not store full card numbers or mobile banking PINs — these are handled directly by the respective payment service providers.

Behavioural and Usage Data. We collect data about how you use the cae444 platform, including your betting history, casino game activity, login timestamps, session duration, pages visited, preferred sports markets, and deposit and withdrawal patterns. This data helps us improve the platform experience and identify responsible gaming concerns.

Technical and Device Data. We automatically collect certain technical information when you access cae444, including your IP address, device type and model, operating system, browser type and version, screen resolution, and referring URL. This data is used for fraud prevention, security monitoring, and platform optimisation.

cae444 processes personal data only for legitimate, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The table below outlines our primary processing activities and the legal basis for each.

Marketing Communications. cae444 will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, or seasonal offers if you have explicitly opted in to receive such communications. You may withdraw your marketing consent at any time by contacting support at cae444.org or by updating your notification preferences within your account settings.

Automated Decision-Making. cae444 uses automated systems to flag accounts that show patterns consistent with responsible gaming risk factors, fraud, or bonus abuse. Where an automated process results in a material decision affecting your account — such as a temporary restriction or a withdrawal delay — you have the right to request human review of that decision by contacting our compliance team.

cae444 may share your personal data with trusted third parties in limited, clearly defined circumstances. In every case, we require that third-party recipients maintain data confidentiality and process your information only for the specific purpose for which it was shared.

Payment Service Providers. To process your deposits and withdrawals, cae444 shares necessary transaction data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard. These providers receive only the information required to complete your transaction and are bound by their own privacy obligations.

Identity Verification Partners. cae444 may use third-party KYC and identity verification services to cross-check the documents you submit during account registration. These partners process your identity data solely to confirm its authenticity and do not retain it beyond the verification window.

Game Content Providers. The casino and slots games available on cae444 are supplied by third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as a session token or game round ID) to facilitate game play. They do not receive your full identity or financial data.

Analytics and Security Vendors. cae444 uses reputable analytics and fraud-detection services to monitor platform performance and detect suspicious activity. These vendors process technical and behavioural data in anonymised or pseudonymised form wherever possible.

Legal and Regulatory Disclosure. cae444 will disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where we are legally required to do so, or where we have reasonable grounds to believe that disclosure is necessary to prevent fraud, money laundering, or harm to another person.

The cae444 website uses cookies and similar tracking technologies to provide a consistent, personalised, and secure browsing experience. A cookie is a small text file placed on your device by your web browser when you visit a website. Cookies allow cae444 to recognise your device on subsequent visits, remember your preferences, and monitor platform performance.

Essential Cookies. These cookies are strictly necessary for the cae444 platform to function correctly. They manage your login session, maintain your account security state, and ensure that pages load correctly. Essential cookies cannot be disabled without significantly impairing your ability to use the platform.

Functional Cookies. Functional cookies remember your preferences — such as your selected language, preferred odds format, and display settings — so that you do not need to reconfigure these on each visit. These cookies do not track activity outside of the cae444 platform.

Analytics Cookies. cae444 uses analytics cookies to understand how players navigate the platform, which pages receive the most traffic, and where users encounter errors. This data is aggregated and anonymised. It helps our development team prioritise improvements and fix issues faster.

Fraud Prevention and Security Cookies. Certain cookies assist our security systems in detecting unusual patterns of access that may indicate account compromise, bot activity, or fraudulent behaviour. These cookies are essential to maintaining a safe environment for all cae444 players.

Managing Cookies. You may configure your browser to reject or delete cookies at any time. However, disabling essential or security cookies may prevent you from logging in or using core platform features. Most modern browsers provide cookie management tools in their settings menus. Please refer to your browser's help documentation for guidance.

cae444 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the principal categories of data we hold:

• Account and identity data: Retained for the duration of your account and for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five years from the date of each transaction, in line with financial regulation obligations.
• Betting and gaming history: Retained for three years from the date of each activity record, or for the full duration of your account if it remains active.
• Customer support communications: Retained for two years from the date of the interaction, unless the communication relates to a dispute, in which case it is retained until the dispute is fully resolved plus one additional year.
• Technical and device logs: Retained for up to 12 months, after which they are anonymised or deleted unless they are relevant to an ongoing fraud or security investigation.
• Marketing consent records: Retained for the duration of your opt-in and for one year following any withdrawal of consent, as evidence of your preferences.

When your data is no longer required, cae444 securely deletes or anonymises it so that it can no longer be linked back to you as an individual. We conduct periodic reviews of our data holdings to ensure that unnecessary data is not retained beyond its applicable retention window.

cae444 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

SSL Encryption. All data transmitted between your device and the cae444 platform is encrypted using industry-standard SSL (Secure Sockets Layer) technology. This ensures that your login credentials, personal details, and payment information cannot be intercepted in transit.

Access Controls. Access to personal data within cae444's systems is restricted on a strict need-to-know basis. Staff members can only access the categories of data required to perform their specific job functions. All access events are logged and audited periodically.

Password Security. cae444 stores account passwords in hashed form using modern cryptographic algorithms. Plain-text passwords are never stored or logged. We strongly recommend that you use a unique, complex password for your cae444 account and that you do not share it with any third party.

Fraud and Anomaly Detection. Our platform operates continuous monitoring systems that flag unusual login patterns, rapid successive transactions, and other anomalies that may indicate unauthorised access. Where suspicious activity is detected, cae444 may temporarily suspend the affected account and contact you to verify your identity.

Breach Response. In the event of a data security breach that is likely to result in a risk to your rights or interests, cae444 will notify affected players without undue delay and take all reasonable steps to contain the breach and mitigate its impact.

As a cae444 player, you hold a number of rights in relation to the personal data we hold about you. cae444 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact our support team at support at cae444.org.

• Right of Access. You have the right to request a copy of the personal data that cae444 holds about you. We will provide this information in a clear, readable format within a reasonable period of receiving your verified request.
• Right to Rectification. If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain details directly within your account profile.
• Right to Erasure. In certain circumstances, you may request that cae444 delete the personal data we hold about you. This right is subject to applicable retention obligations — we cannot delete data that we are legally required to keep. Where full deletion is not possible, we will explain which data must be retained and why.
• Right to Restriction. You may ask cae444 to restrict the processing of your data in certain situations — for example, if you believe the data is inaccurate and wish to contest it while we investigate.
• Right to Data Portability. Where processing is based on your consent or on a contractual basis, you may request that cae444 provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to Object. You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interest where you believe that our interests are overridden by your own fundamental rights.
• Right to Withdraw Consent. Where cae444 processes your data on the basis of your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

cae444 will respond to all verified data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

cae444 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, we will update the effective date shown at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how cae444 collects and uses your personal data. Your continued use of the cae444 platform following any update to this policy constitutes your acknowledgement of the revised terms.

Contact for Privacy Matters. If you have any questions, concerns, or complaints relating to this Privacy Policy or to the way cae444 handles your personal data, please contact our Data Protection team using the following details:

• Email: support at cae444.org (please include "Privacy Request" in the subject line)
• Response time: Within 5 business days for general queries; within 30 days for formal data rights requests
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

This Privacy Policy was last reviewed and updated in January 2026 and supersedes all previous versions.